anc77 Privacy Policy

1. Introduction and Scope

anc77 ("we", "us", "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy explains what personal information we collect, why we collect it, and how we use and protect it.

By registering on the anc77 platform or using our services, you agree to the terms of this privacy policy. Please read this policy in full, and if you have any questions, contact our support team.

This privacy policy applies to the anc77 website, mobile version, and all services we provide. We are not responsible for third-party websites or services.

2. Information We Collect

We may collect the following types of information depending on the nature of your relationship with us:

2.1 Registration Information

Information you provide when creating an account:

• Full name and date of birth
• Email address
• Username and password
• National ID or passport number (for verification)
• Address details

2.2 Financial Information

Information required to process transactions:

• bKash, Nagad, Rocket, and Upay account numbers
• Bank account details (where applicable)
• Deposit and withdrawal history

2.3 Usage Information

Information collected automatically when you use the platform:

• IP address and device type
• Browser version and operating system
• Gaming activity and betting history
• Session duration and page visit data
• Data from cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer service team — via live chat or email — we may retain the details of that conversation.

3. Purposes of Using Your Information

We use the information we collect for the following purposes:

3.1 Account Management

The information you provide is essential for creating, verifying, and maintaining your account. The identity verification process (KYC) ensures that only registered and approved individuals can carry out transactions on the platform.

3.2 Transaction Processing

Financial information is used to successfully process your deposit and withdrawal requests. anc77 is committed to completing every transaction securely and on time.

3.3 Service Improvement

By analysing your gaming preferences and usage patterns, we improve the platform experience and provide you with relevant promotional offers.

3.4 Fraud Prevention and Security

We monitor information to maintain platform security, prevent money laundering, and detect unauthorised activity.

3.5 Responsible Gaming

We monitor gaming activity so that we can provide timely support to any user who may be at risk of excessive gaming.

3.6 Legal Compliance

We may use the necessary information to comply with applicable laws and regulations and to provide information upon request from regulatory authorities.

4. Sharing and Disclosure of Information

anc77 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information is shared with selected partners for payment processing, identity verification, and technical services. These partners are obligated to maintain the same standards of data protection.

4.2 Legal Requirements

Information may be disclosed to the relevant authorities to comply with court orders, government directives, or legal obligations.

4.3 Fraud and Malpractice Prevention

Relevant information may be shared with industry partners to investigate fraudulent activity or to identify suspicious behaviour by the same individual across multiple platforms.

4.4 Business Changes

If there is any change in the ownership or operations of anc77, your information may be transferred to the new party. You will be notified in a timely manner before any such change takes place.

5. Data Protection and Security Measures

anc77 uses industry-standard security technology to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, which keeps your information hidden from third parties.
• Firewall Protection: Advanced firewall systems prevent unauthorised access.
• Password Hashing: Your password is not stored directly — it is converted and stored using a strong hashing algorithm.
• Restricted Access: Among our staff, only those who need to can access your information.
• Regular Security Audits: The platform's security systems are regularly reviewed and tested.

However, no digital system is entirely risk-free. We are committed to providing the highest level of protection, but there may be inherent risks in transmitting data over the internet. It is your responsibility to keep your account password confidential.

6. Cookies Policy

The anc77 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and site security.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to analyse site usage patterns and improve services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

7. Data Retention Period

We retain your information only for as long as necessary:

• Active account data: for as long as the account remains active.
• Closed or suspended account data: for a minimum of 5 years after closure — for legal obligations and dispute resolution purposes.
• Transaction records: for the period determined by applicable law.
• Customer service communications: for a minimum of 2 years after the issue is resolved.

After the specified period has passed, we securely delete your information or anonymise it using a secure method.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will provide it within 30 working days.

8.2 Right to Rectification

If there is any error or incompleteness in your information, let our support team know — we will correct it promptly.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications. We will stop this immediately.

To exercise any of the above rights, contact our support team via live chat or email.

9. Protection of Minors' Information

anc77 provides services only to those aged 21 and above. We do not knowingly collect any information from minors.

The registration process includes an age verification step. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

10. International Data Transfers

anc77's servers and technology infrastructure may be located in various countries. When transferring data, we ensure that appropriate safeguards are in place in every case.

Third-party service providers contracted with us are required to maintain the standards set out in this privacy policy.

11. Changes to the Privacy Policy

anc77 reserves the right to amend this privacy policy as necessary. For significant changes, we will:

• Post a clear notice on the website.
• Notify you by email before the change takes effect.
• Clearly state the effective date of the new policy.

If you continue to use the platform after a change, you will be considered to have agreed to the new policy. You have the right to close your account if you do not agree.

12. Third-Party Links and Services

The payment gateways used on the anc77 platform (bKash, Nagad, Rocket, Upay) and game providers have their own privacy policies. When using these third-party services, their own policies will apply, and anc77 is not responsible for them.

We recommend that you read the privacy policy of any third-party service before using it.